Septic is not one business, it is three. Emergency pumping and backups are urgent, high-intent, and go to whoever ranks in the map pack at 6 a.m. on a Saturday. Routine pumping and inspections are recurring, but only if somebody reminds the customer every three to five years. Drain field repairs and new installs are the big tickets, tied to real estate closings, permits, and new construction, and they are won on trust.
Most septic companies market to one of those three and leave the other two on the table. The website lists services, the Google Business Profile is half finished, and the customer who was pumped three years ago has no idea who did it.
Your service area makes it harder. You cover four or five towns across two counties, and Google treats each of them as a separate contest. Ranking in your home town does not rank you in the next one over. That is the problem we build the plan around.